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Delivery & Returns Policy

We offer FREE collection from our premises and free delivery to selected schools.

Standard delivery is £4.95 and takes 7 – 14 days (free on orders over £50)

Express delivery  2-4 days  £10

If you require delivery outside the mainland Uk please contact us for a postal quotation

Selected Schools with free delivery

Burton Agnes C.E. Primary School
Driffield Infant School
Driffield Junior School
Garton On The Wolds School
Hutton Cranswick Playgroup
Hutton Cranswick C.P. School
Kilham Primary School
Kings Mill School
Northfield Infant School
Sledmere C. of E. School
Wetwang Pre-School
Wetwang CE Primary
Wilberfoss C of E Primary

Returns and Cancellations

What should I do if I want to cancel an order?

If we receive your cancellation before an order has been made and/or dispatched we will cancel the order for you, however if the order has been created and/or dispatched then this will not be possible.

Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, H and K Embroidery reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.

Returns

We offer a satisfaction guarantee subject to usage and damage conditions and endeavor at every opportunity to make your shopping experience with us a positive one. If the need arises that you need to return an item, please contact a member of staff on 01377 271233 to arrange your return . Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".

Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size, for example a medium in one brand is often different to another.  On every product there is sizing information for that item under the product description.

We are happy for you to arrange to come in to our premises and try on a garments in different sizes before you purchase to avoid unnecessary disappointment.