Delivery & Returns Policy
We offer FREE collection from our premises and free delivery to selected schools.
Standard delivery is from £5.95 and takes 7 – 14 working days. This may change, of which you will be notified of in the top left hand corner of the website.
Orders up to £50 are £5.95 delivery, orders up to £100 are £8.95 and £100+ orders are £10.95.
We do have an express order system so please contact us if you need a rush order.
If you require delivery outside the mainland UK please contact us for a postal quotation
Selected Schools with free delivery
Beverley St Nicholas Primary School
Burton Agnes C.E. Primary School
Cherry Burton C.E. Primary School
Cherry Ducklings
Driffield Infant School
Driffield Junior School
First Steps Pre-School
Garton Pre-School
Garton On The Wolds School
Hutton Cranswick Playgroup
Hutton Cranswick C.P. School
Kilham Primary School
Kings Mill School
Leven Primary School
Leven Pre-School
Nafferton Primary School
Northfield Infant School
Roundabout Nursery
Sledmere C. of E. School
St Nicholas Primary Beverley
Tot Stop Early Years Centre
Wetwang Pre-School
Wetwang CE Primary
Wilberfoss C of E Primary
Wild at Heart Day Nursery
We also offer free delivery to;
873 Driffield Air Cadet
1079 Fitness - For 1079 products only
Please note we do NOT currently offer free school delivery to the following;
Building Blocks Childcare
Luttons Community Primary School
St Andrews C.E. Primary School
Teddy Bears Childminders
Returns and Cancellations
What should I do if I want to cancel an order?
If we receive your cancellation before an order has been made and/or dispatched we will cancel the order for you, however if the order has been created and/or dispatched then this will not be possible.
Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, H and K Embroidery reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.
Returns
We offer a satisfaction guarantee subject to usage and damage conditions and endeavor at every opportunity to make your shopping experience with us a positive one. If the need arises that you need to return an item, please contact a member of staff on 01377 271233 to arrange your return . Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".
Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size, for example a medium in one brand is often different to another. On every product there is sizing information for that item under the product description.
We are happy for you to arrange to come in to our premises and try on a garments in different sizes before you purchase to avoid unnecessary disappointment.